Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Our team of techs will do their best to reply to your assistance requests in less than 1 hour. If, however, the situation you have experienced demands the assistance of our Admin =Department,= we are going to address the ticket to the person on shift and will post a reply to tell you.

  • Top quality support service

  • Professional Technical Assist Service

  • Our tech help Dept is going to be working for you day–and–night to to reply to all service request tickets that you send to us. We offer tech help and support for the software packages that are installed in advance on your hosting server. These include our custom designed Website Control Panel, the preferred OS and also the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Website Control Panel that is available totally free with your VPS has an internal articles base. There’s an array of extensive how to articles and a number of step by step video tutorials that illustrate all the necessary site managing jobs. You can gain access to them by pressing the Help or Video keys in the right side of each Control Panel section.