1 hour ticket response
We are focused on offering a quick and adequate reply to each helpdesk ticket posted by a client. Our seasoned client care team members will review your request and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. In reality, our average response time has proven to be twenty minutes.
An Exceptional Technical Support Service
Our customer support staff representatives have enormous experience in the cloud web hosting world and are capable enough to offer a rapid solution to your problem. If, however, the issue at hand is not within the competency of a support technician, the trouble ticket will be sent to a developer or admin for further investigation.
A User–Friendly Help Center
In the Website Control Panel you can find an easy–to–navigate Help Center section where you can get quick hints on how to use our web hosting services. You can find the answers to your inquiries in our F.A.Q. repository, see more information in the web hosting account administration articles or check out the educational video tutorials.