Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Website Control Panel you will find an in–depth Help section featuring a ton of articles and frequently asked questions. They are compiled by our support team of knowledgeable technicians. Simply fill in your question and our smart platform will provide you with the best possible answer.

  • Top quality support service
  • Educational Video Clips

  • For users who would rather find out how to fix a commonly encountered issue by watching an instructional video clip, we’ve added a selection of video tutorials to our Website Control Panel. All the video clips are very short and easy to follow. They offer you visual presentations of various web site management techniques.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 help desk support service and include a 60–minute ticket response guarantee. Our professional support engineers will be available 24 hours a day and will solve any issue that you might encounter within less than sixty minutes after the customer support ticket submission. In the majority of instances, an answer will be given to you within 20 minutes.