Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your help requests will be attended to within maximum sixty minutes after the support ticket or e–mail has been received. If your case requires further assistance from a server admin, we’ll forward the trouble ticket or the email to the person in charge, without delay and will leave a note to inform you that more time will be needed for reaching the optimal solution. If you make use of our Admin Services package, any of the server administration tasks included there will be carried out whenever you want.

  • Top quality support service

  • A Topflight Help Desk Service

  • We’ll be online for you 24–7 to reply to any queries that you may have connected with our Website Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require help with server management procedures, you can take a look at our Admin Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package is equipped with our free–of–charge Website Control Panel, which boasts an integrated knowledge base plus a collection of how–to video tutorials. Whenever you require help working with the Website Control Panel, just hit the Help or Videos buttons in the upper right corner.