Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Providing high–quality support in time is our top priority, so we back up each cloud web hosting plan with a one hour ticket reply guarantee. After you post a ticket or drop a message, our client help support team will do all they could do to generate the most acceptable solution to your case and to give you help in due time.

  • Top quality support service
  • A Top–quality Support Service

  • Our customer assistance service is supplied by a group of competent professionals who will be prepared to answer to your question without delay. You’ll be able to contact the technical support team by launching a customer assistance ticket from your Website Control Panel or by submitting us an email message. On working days, you may also call us on the phone or make use of the live chatting solution.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel presents a wide–ranging knowledge base which is built–into all sections. In each section, you’ll find a Help press button that will load for you a list of step–by–step lessons on how to take advantage of a specific option or execute a particular action. In addition, we have produced guide training videos in an effort to get a better idea of the Control Panel’s interface.