The client support that you will receive from your cloud web hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical problem with a current account. Prompt and accurate information about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine web hosting supplier and not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them immediately, it's quite possible that you'll wait for a few days in order to have a response to your question, thus your websites may remain offline for quite a while. Alternatively, a supplier which provides various means of communication and has a support crew available any time can assist you right away and help you decrease or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

The customer and tech support services for all our cloud web hosting packages are round-the-clock, so you can forget all about waiting for a few days so as to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of contact. You can choose the most suitable way to contact us based on what your location is or the equipment you use. We can assist you for almost any hosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how important it is to get prompt help, particularly when your site is not working properly for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, therefore if something comes up, you will be able to use plenty of methods to contact us - telephone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for example, you'll be able to receive more information regarding our solutions, or we will assist you with less complicated tech problems. The next two methods are for solely tech issues or anything that is more time-consuming considering that it is much easier to track the communication between you and our technical support team. The warranted maximum response time for them is only 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day so as to get assistance as you may need to do when using the services of other providers.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server through us, you can contact us 24/7 for any kind of server-related issue or fordifferent difficulties and questions associated with the pre-installed software the server comes with. If you haven't acquired a virtual private server plan yet, you will be able to learn more details about our solutions by giving us a call or by using our live chat service. For more technical issues, you can send an e-mail or open a trouble ticket through your billing Control Panel and you'll get support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time usually does not extend past half an hour. In case you'd like to have assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to every single VPS package and our admins will help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to receive quick support in general, let alone when you run a whole server, that's why every single dedicated server that we provide includes 24/7 support with one-hour reply time guarantee whatever the problem. This service is absolutely free for all issues with your server or the software that was installed by our administrators through the setup, so you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing area or you could send an email message, and the actual answer time for either of these rarely exceeds 30 mins as we have admins available 24x7. If you require general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you could use our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server package from the billing Control Panel.