One-Hour Response Guarantee in Cloud Web Hosting
If you’re using one of our cloud web hosting and you’ve got an enquiry or run into a certain problem, you can contact us 24-7-365 by submitting a customer support ticket or by sending an email and we’ll make sure that you receive a reply in no more than 1 hour. In case the issue can be resolved, we’ll do it before we reply to you, while in case there’s something that you have to do on your end, we will supply you with all the needed details – what settings to check, what workable solutions to try out, etc. Normally, you’ll obtain an answer within 30 minutes max, which means that waiting around for hours and hours on end or even for more than a day to get assistance is something out of the question. Our 1-hour reply guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a trouble ticket through your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll get a reply within one hour max. You can contact us whenever you like in regard to general, technical or billing matters and considering that we’re available to you 24-7-365, you’ll invariably obtain support without delay. Based on the specific issue or question, we’ll supply you with more info, rectify the problem if it’s been caused by something that is within our reach or advise you on what actions to take if you need to adjust some setting for a software application that we do not have access to. You can just forget about waiting for a whole day for every answer. Actually, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.