A ticketing system is the most widespread correspondence channel that web hosting companies offer to their customers. It is usually part of the billing account and is the best way to solve an issue that takes a certain period of time to examine or that needs to be escalated to a server administrator. In this way, all comments given by either side will be stored in the same location in case someone else wants to work on the given issue and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to accomplish a specific operation or to contact the hosting company’s customer service team. In case you would like to manage a number of domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it may take a considerable length of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting include an integrated ticketing system, which is an indivisible part of our custom-developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in the same place – invoices, web files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks without signing out of your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will provide you with additional information and which may help you fix any particular problem before you actually open a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you’d like to touch base with our tech support staff, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform as you will have to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket with no effort and to search through older tickets using a smart search filter. Additionally, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you depending on the category that you select for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any time, which suggests that if you stumble upon any predicament or have an enquiry, you can contact our technicians and fix the problem at hand in less than one hour through a single support platform.